Do you charge shipping fees?
Free shipping on all orders in the United Kingdom
How and when will I receive a refund?
- You will receive an email confirmation once the return is received and approved.
- Refunds are issued to the original payment method within 7 days after approval.
- Payment providers or banks can require extra time before releasing funds.
What if I received a damaged, defective, or incorrect items?
If you receive an item that is damaged, defective, or not what you ordered, please contact us right away at support@norvellea.com and include:
- Your order number
- A clear description of the issue
- Photos of the item and its packaging
After review, we will arrange either a replacement sent at no extra cost, OR a full refund to your original payment method.
Do you ship internationally?
We currently ship orders exclusively within the United Kingdom. At this time, international shipping and delivery to locations outside the United Kingdom are not available.
What payment options do you accept?
We offer a range of secure payment options. A full list is available on our Payment Policy.
Can I cancel my order?
To cancel an order, contact us promptly at support@norvellea.com. Cancellations are only possible if the order has not yet entered the processing stage. If you no longer want to keep the item after delivery, you can request a return by following the return steps and requirements mentioned below.
How can I track my order?
Go to "Track Your Order" Page and insert your tracking information received after the order has been shipped.
Business Information
Company Name
ET Commerce
Phone Number
Address
Delftsestraatweg 7A, 2645 CA Delfgauw, Netherlands
Registration Number
91175461
VAT Number
NL004871738B80